Refund Policy

14-day refunds

• This applies to every payment: your first one, monthly renewals and annual renewals.
• The refund is the full amount you paid, including any tax.
• You don't need to give a reason.

How to ask for a refund

• Email support@qttradinglab.com from the address on your account, or
• Use the link in your Paddle receipt email, or contact Paddle at paddle.net.

Our order process is run by our online reseller Paddle.com, which is the merchant of record for all our orders, so Paddle sends the refund. It goes back to the card or account you paid with, normally within 5 to 10 business days depending on your bank.

Cancelling

Cancel any time from your account settings or by emailing us. Your plan stays active until the end of the period you've paid for, then you move to the Free plan. Your trades, journal and statistics stay in your account.

After 14 days

Payments older than 14 days aren't normally refunded, but if something went wrong, such as a charge you didn't expect or the service not working for you, email us and we'll look at it. This doesn't limit any rights you have under the law where you live.

Contact

support@qttradinglab.com
Michael Burtch, doing business as QT Trading Lab, Colorado, USA